Case studies
Predictability is measurable, or it isn't real.
Each engagement below is reported against the numbers agreed at the start. Client names are withheld by request.
01Predictable Customers
From referral-dependent to a booked-out season
Landscape & outdoor services · 6 people · $400K
Nearly all new work came from word of mouth and repeat clients. Spring was overbooked, winter was dead, and crew hiring was a guess made in February.
WorkDemand architecture, estimating and pricing systems, pipeline instrumentation.
Customers
3879
Operations
5168
Execution
4462
- Estimate-to-close rate
- 22% → 41%
- Booked backlog entering spring
- 3 → 11 weeks
- 90-day revenue forecast accuracy
- ±37% → ±9%
02Predictable Operations
One job standard across four crews
Tree care & vegetation management · 17 people · $1.3M
Every crew leader ran the job their own way. Callbacks, damaged turf, and rework were absorbed in the field and never showed up in a single report.
WorkJob standardisation, crew ownership design, daily and weekly operating metrics.
Customers
5564
Operations
4286
Execution
4973
- Callback / rework rate
- −44%
- Jobs completed on the scheduled day
- 97% for 4 quarters
- New climber to full production
- 16 → 7 weeks
03Predictable Execution
A leadership cadence that finished the plan
Home services & contracting · 28 people · $3.1M
Strong technicians and loyal customers, but annual plans dissolved by the second quarter and the owner was still dispatching jobs most mornings.
WorkQuarterly planning, leadership meeting cadence, ownership and accountability coaching.
Customers
6170
Operations
5877
Execution
4081
- Quarterly priorities completed
- 9 of 9
- Owner hours in daily operations
- 34 → 9 per week
- Average days from sold job to install
- 19 → 11
Start here
How structurally ready is your business for its next stage?
The Business Predictability Assessment scores your customer, operational, and execution structures in one to three minutes, and shows you which one is holding the other two back.